Q: How do I track my order?

A: Once your order has shipped you will receive an email notification containing the relevant tracking details.

Q: My order is missing/hasn't been delivered?

A: If you think your order is missing, please contact customer service as soon as possible via email at info@repelem.co.uk

Q: Can I change my shipping address?

A: If you need to change your shipping address, please contact customer service as soon as possible prior to dispatch via email at info@repelem.co.uk. If your order has shipped it is unlikely that we will be able to change the address.

Q: Do you ship internationally?

A: Unfortunately due to the nature of our products and the relevant registrations, we are only able to ship inside of the UK.

Q: What payment options do you offer?

A: We offer various forms of payment including all major credit & debit cards, Paypal, Apple pay & Google Pay. During the checkout process you will be able to choose your preferred payment option.

Q: Do you offer payment plans / buy now pay later?

A: Unfortunately at this time we are unable to offer buy now pay later. Orders must be paid in full during the checkout process.

Q: I have a discount code. How do I use this?

A: During the checkout process you will be prompted to enter a discount code if you have one available.

Q: Do you offer product subscriptions?

A: Yes we offer both subscriptions & quantity discounts. You can subscribe to a monthly delivery of any product via the respective product detail page.

Q: Do you offer wholesale/quantity discounts?

A: Yes we offer quantity discounts. these can be applied via the individual product pages. For orders of 10 items or more, please contact us at Info@repelem.co.uk.

Q: Are your Insect Killer Sprays Safe?

A: All of our Insect Killer Sprays are HSE approved for home use. Always ensure that you read, follow and understand the label/instructions prior to use. If unsure, please contact customer service for additional guidance.

Q: Do your mole traps come with instructions?

A: Yes, all mole traps contain instructions on how to setup & best practises.

Q: I used your Rat & Mouse Repellent close to a baited trap and the trap is still catching them. The product doesn't work?

A: Repellents should not be used in close proximity to baited traps as this will significantly reduce product performance due to the bait acting as an attractant.

See individual product pages for more detailed product specific FAQ's.